🚀 Quick Help Categories
🎮 Gaming Help
Game rules, features, and gameplay assistance
💳 Payment Support
Deposits, withdrawals, and payment methods
🎁 Bonus & Promotions
Welcome bonuses, VIP rewards, and offers
🔧 Technical Issues
App problems, login issues, and troubleshooting
👤 Account & Registration
How do I create a SlotMax-Click account?
Creating your SlotMax-Click account is simple and takes less than 2 minutes. Click the Register button, provide your mobile number, email, and create a secure password. Verify your account through SMS or email confirmation, and you're ready to start gaming!
What documents do I need for account verification?
For account verification, you'll need a valid government-issued ID (Driver's License, Passport, or National ID) and proof of address (utility bill or bank statement from the last 3 months). Upload clear photos through your account dashboard.
Can I change my registered information?
You can update your contact information, password, and payment preferences in your account settings. For changes to your legal name or primary identification, contact our support team with the required documentation.
🎰 Games & Gameplay
How many games are available on SlotMax-Click?
SlotMax-Click offers over 500 premium games including slots, fishing games, live casino, card games, and specialty games. Our library is constantly updated with new releases from top gaming providers.
Can I play games for free before betting real money?
Yes! Most slot games offer demo mode where you can play with virtual credits to learn the rules and features before wagering real money. Live casino and some specialty games require real money play.
What are the minimum and maximum bet limits?
Bet limits vary by game type. Slots typically start from ₱0.50 per spin with maximum bets up to ₱500. Live casino games have table limits ranging from ₱25 to ₱50,000. Specific limits are displayed in each game.
How do I know if games are fair?
All games use Random Number Generators (RNG) certified by independent testing laboratories. Game RTPs (Return to Player) are published and audited regularly to ensure fairness and transparency.
💰 Payments & Banking
What payment methods are accepted?
We accept GCash, PayMaya, bank transfers, over-the-counter deposits, and cryptocurrency. All payment methods support both deposits and withdrawals with varying processing times and limits.
What are the minimum deposit and withdrawal amounts?
Minimum deposit is ₱100 for most methods, with maximum deposits up to ₱500,000 per transaction. Minimum withdrawal is ₱200, with daily withdrawal limits up to ₱1,000,000 for VIP members.
How long do withdrawals take to process?
E-wallet withdrawals (GCash, PayMaya) are processed within 5-15 minutes. Bank transfers take 1-3 business days. VIP members enjoy priority processing with faster withdrawal times.
Are there any fees for deposits or withdrawals?
SlotMax-Click doesn't charge fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their standard transaction fees.
🎁 Bonuses & Promotions
What welcome bonus do new players receive?
New players receive up to ₱88,888 welcome bonus package plus 188 free spins spread across your first three deposits. The bonus includes 100% match on your first deposit, 50% on the second, and 25% on the third.
What are wagering requirements?
Wagering requirements specify how many times you must play through bonus funds before withdrawal. Our welcome bonus has 35x wagering requirements, which is industry-standard and player-friendly.
How do I join the VIP program?
VIP membership is automatic based on your gaming activity and deposit amounts. Start playing and you'll be invited to our VIP program with exclusive bonuses, personal account managers, and priority support.
🔧 Technical Support
The game won't load, what should I do?
First, check your internet connection and refresh the page. Clear your browser cache or restart the app. If problems persist, try switching between WiFi and mobile data, or contact our technical support team.
Can I play on multiple devices?
Yes! Your account works on all devices - mobile, tablet, and desktop. Your balance, game progress, and bonuses sync automatically across all platforms for seamless gaming experience.
What browsers are supported?
We support all modern browsers including Chrome, Safari, Firefox, and Edge. For the best experience, use the latest browser version and enable JavaScript and cookies.
Still Need Help?
Our support team is available 24/7 to assist you!